I do not understand why there is even one negative review for this business.I have worked in fashion for 20 years (15 of which I spent in NYC) and I give Madison Avenue Furs five stars because this business truly deserves it: I will never go anywhere else to get my furs tailored or repaired as long as I live in New York City. I walked into the 29th Street boutique without having made an appointment nor being referred to and was treated like family. I have never received such quality of service in New York City: I felt like my needs were being addressed with care and I very much appreciated it. Steve Cowit was the person whom took my order and although him and I had never met, it was like we had been life-long friends. I would never go to any other furrier in the city even if they were cheaper: this is how strongly I feel about the Cowits fur business. Period.